Dynex CRT Television DX 15E220A12 User Manual
15" LED TV  
DX-15E220A12  
IMPORTANT INFORMATION  
 
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DX-15E220A12  
CHILD SAFETY  
It makes a difference how and where you use  
your flat panel display  
As you enjoy your new product, keep these  
safety tips in mind  
The issue  
The home theater entertainment experience is a growing trend, and larger TVs are popular  
purchases. However, TVs are not always supported on the proper stands or installed  
according to the manufacturer’s recommendations. We and the consumer electronics  
industry are committed to making home entertainment enjoyable and safe.  
TVs that are inappropriately placed on dressers, bookcases, shelves, desks, speakers,  
chests, or carts may fall over and cause injury.  
Tune into safety  
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One size of TV stand does not fit all. Use only a TV stand  
rated for the weight of your TV.  
Carefully read and understand all enclosed instructions for  
proper use of this product.  
Don’t let children climb on or play with entertainment system  
furniture and TVs.  
Don’t place TVs on furniture that can easily be used as  
steps, such as a chest of drawers.  
Remember that children can become excited while watching  
a program, especially on a “larger-than-life” TV. Make sure  
that you place or install the TV where it cannot be pushed,  
pulled over, or knocked down.  
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Make sure that you route all cords and cables so that they  
cannot be pulled or grabbed by curious children.  
Wall mounting  
If you decide to wall mount your TV, always remember:  
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One size of wall mount does not fit all. Use only a wall mount rated for the weight of your  
TV and that has been recommended by this TV manufacturer, listed in this manual, or  
otherwise listed by an independent laboratory as suitable for your TV.  
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Follow all instructions supplied by the TV and wall mount manufacturers.  
If you have any doubts about your ability to safely wall mount your TV, get help from a  
professional installer.  
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Make sure that the wall where you are mounting the TV is  
appropriate. Some wall mounts are not designed to be mounted  
to walls backed with steel studs or cinder blocks. If you are  
unsure, ask a professional installer.  
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TVs can be heavy. At least two people are required for safe wall mount installation.  
This apparatus is intended to be supported by a UL listed Wall Mount bracket.  
 
 
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DX-15E220A12  
Important safety instructions  
18 The apparatus should not be exposed to dripping or splashing,  
and no objects filled with liquids, such as vases, should be placed  
on the apparatus.  
Important safety instructions  
Warnings  
Electric shock hazard  
To reduce the risk of fire or electric shock, do not remove any cover or  
expose the device to rain or moisture. No user-serviceable parts are  
inside. Refer servicing to qualified service technicians.  
This symbol indicates that dangerous  
voltage constituting a risk of electric  
shock is present within your TV. This  
label is located on the back of your TV.  
Lightning  
For added protection for your device receiver during a lightning storm,  
or when it is left unattended and unused for long periods of time,  
unplug it from the power outlet and disconnect any antenna or cable  
system. This helps prevent property damage and personal injury from  
lightning and power line surges.  
This symbol indicates that there are  
important operating and maintenance  
instructions in the literature  
accompanying your TV.  
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Read these instructions.  
Keep these instructions.  
Heed all warnings.  
Follow all instructions.  
Do not use this apparatus near water.  
Clean only with a dry cloth.  
Power lines  
An outside antenna system should not be located in the vicinity of  
overhead power lines or other electric light or power circuits, or where it  
can fall into such power lines or circuits. When installing an outside  
antenna system, extreme care should be taken to keep from touching  
such power lines or circuits as contact with them might be fatal.  
Do not block any ventilation openings. Install in accordance with  
the manufacturer's instructions.  
Handling the LCD panel  
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Do not install near any heat sources such as radiators, heat  
registers, stoves, or other apparatus (including amplifiers) that  
produce heat.  
Do not defeat the safety purpose of the polarized or  
grounding-type plug. A polarized plug has two blades with one  
wider than the other. A grounding type plug has two blades and  
a third grounding prong. The wide blade or the third prong are  
provided for your safety. If the provided plug does not fit into  
your outlet, consult an electrician for replacement of the obsolete  
outlet.  
• Your TV’s screen is made of glass. Do not drop your TV or hit, jolt,  
or press hard against the LCD panel. If the screen breaks, be  
careful of broken glass.  
• If the LCD panel is broken, make absolutely sure that you do not  
touch the liquid in the panel. This may cause skin inflammation.  
• If the liquid gets in your mouth, immediately gargle, rinse, and  
consult with your doctor. Also, if the liquid gets in your eyes or  
touches your skin, consult with your doctor after rinsing for at  
least 15 minutes or longer in clean water.  
Replacement parts  
10 Protect the power cord from being walked on or pinched  
particularly at plugs, convenience receptacles, and the point  
where they exit from the apparatus.  
When replacement parts are required, make sure that the service  
technician uses replacement parts specified by the manufacturer that  
have the same characteristics as the original part. Unauthorized  
substitutions may result in fire, electric shock, personal injury, or other  
hazards.  
11 Only use attachments/accessories specified by the manufacturer.  
12 Use only with a cart, stand, tripod, bracket, or table  
specified by the manufacturer, or sold with the  
apparatus. When a cart is used, use caution when  
moving the cart/apparatus combination to avoid  
injury from tip-over.  
Safety check  
After completing any service or repair to this device, ask the service  
technician to perform routine safety checks to determine that your TV is  
in correct operating condition.  
13 Unplug this apparatus during lightning storms or when unused  
for long periods of time.  
Power source  
14 Refer all servicing to qualified service personnel. Servicing is  
required when the apparatus has been damaged in any way, such  
as power-supply cord or plug is damaged, liquid has been spilled  
or objects have fallen into the apparatus, the apparatus has been  
exposed to rain or moisture, does not operate normally, or has  
been dropped.  
Operate your TV only from the type of power source indicated on the  
marking label. If you are not sure of the type of power supplied to your  
home, consult an electrician or your local power company.  
Cautions  
15 The wall plug is the disconnecting device. The plug must remain  
readily operable.  
Damage requiring service  
16 An apparatus with a three-prong, grounding-type plug is a Class I  
apparatus, which needs to be grounded to prevent possible  
electric shock. Make sure that you connect this Class I television  
to a grounding-type, three-prong outlet.  
Unplug this TV from the power outlet and refer servicing to qualified  
service personnel under the following conditions:  
• When the power supply cord or plug is damaged or frayed.  
• If liquid has been spilled or objects have fallen into your TV.  
• If your TV has been exposed to rain or water.  
17 Remote control batteries should not be exposed to excessive heat  
such as sunshine, fire, or the like.  
 
   
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Online User Manual  
DX-15E220A12  
• If your TV does not operate normally by following the operating  
End of life directives  
instructions. Adjust only those controls that are covered by the  
operating instructions because incorrect adjustment of other  
controls may result in damage and will often require extensive  
work by a qualified technician to restore your TV to its normal  
operation.  
Your TV contains tin-lead solder. Disposal of this material may be  
regulated for environmental reasons. Your TV also contains material  
that can be recycled and reused.  
Non-active pixels  
• If your TV has been dropped or damaged in any way.  
• When your TV exhibits a distinct change in performance.  
The LCD panel contains almost 3 million thin film transistors, which  
provide exceptionally sharp video quality. Occasionally, a few  
non-active pixels may appear on the screen as a fixed blue, green, or red  
point. These non-active pixels do not adversely affect the performance  
of your TV, and are not considered defects.  
Outdoor antenna grounding  
If an outside antenna or cable system is connected to your TV, make sure  
that the antenna or cable system is grounded to provide some  
protection against voltage surges and built-up static charges. Article  
810 of the National Electrical Code, ANSI/NFPA No. 70, provides  
information with respect to correct grounding of the mast and  
supporting structure, grounding of the lead-in wire to an antenna  
discharge unit, size of grounding conductors, location of the  
antenna-discharge unit, connection to grounding electrodes, and  
requirements for the grounding electrode.  
Online User Manual  
WE ARE GOING GREEN! For the full user manual, go to  
www.dynexproducts.com and click Support & Service. Enter your  
model number in the Search field, then click Search.  
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Troubleshooting  
Warning  
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4
Do not try to repair your TV yourself. Contact  
authorized service personnel.  
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Video and audio  
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Problem  
Solution  
Antenna lead-in wire  
Picture does not fill the  
screen. There are black bars  
around the picture.  
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Change the aspect ratio. An increasing amount  
of digital TV and movies are presented in wide  
screen (16:9). See “Adjusting the TV picture” in  
the online User Guide.  
Grounding clamp  
2
Antenna discharge unit  
3
No picture (screen is not lit)  
and no sound.  
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Press on the TV or the remote control.  
Make sure that the Audio Only option is set to  
Off. See “Playing TV audio only” in the online  
User Guide.  
Make sure that the video cables are connected  
securely to the back of your TV.  
Adjust the contrast and brightness. See  
“Adjusting the TV picture” in the online User  
Guide.  
Make sure that the power cord is plugged in.  
Make sure that the correct video input source is  
selected. See “Selecting the video input source”  
in the online User Guide.  
Try another channel. The station may be  
experiencing problems.  
Make sure that the incoming signal is  
compatible.  
Grounding conductors  
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Ground clamps  
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Power service grounding electrode system  
Electric service equipment  
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Note to CATV system installer  
Article 820 of the National Electrical Code, ANSI/NFPA No. 40 provides  
guidance for correct grounding. Specifically, it states that the cable  
ground must be connected to the grounding system of the building as  
close to the point of cable entry as practical.  
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Condensation  
Make sure the antenna or cable TV is connected  
correctly and securely. See “Connecting a cable  
or satellite box” or “Connecting an antenna or  
cable TV (no box)” in the online User Guide.  
Check the closed caption settings. Some TEXT  
modes can block the screen.  
Moisture will form on the TV if the TV is brought from cool surroundings  
into a warm room or if the temperature of the room rises suddenly.  
When this happens, the TV's performance may be impaired. To prevent  
this, let the TV stand in its new surroundings for about an hour before  
switching it on, or make sure that the room temperature rises gradually.  
Condensation may also form during the summer if the TV is exposed to  
the breeze from an air conditioner. In such cases, change the location of  
the TV.  
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Mobile telephone warning  
To avoid interference with your TV picture and sound, operating  
problems, or even damage, keep your cordless and cellular telephones  
away from the TV.  
 
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DX-15E220A12  
Troubleshooting  
Problem  
Solution  
Problem  
Solution  
Dark, poor, or no picture  
(screen is lit), but sound is  
good.  
Dotted lines or stripes  
appear on the screen.  
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Try another channel. The station may be  
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Make sure that the antenna or cable TV is  
connected correctly and securely. See  
“Connecting a cable or satellite box” or  
“Connecting an antenna or cable TV (no box)” in  
the online User Guide.  
If you are using an antenna, the digital channel  
signal may be low. To check the digital channel  
signal strength, see “Checking the digital signal  
strength” in the online User Guide.  
If you are using an antenna and the signal  
strength is low, adjust the antenna or use a  
highly directional outdoor antenna or set-top  
antenna with a built-in amplifier.  
Make sure that the video cables are connected  
securely to the back of your TV.  
The video cable(s) you are using may be bad. Try  
a new set.  
experiencing problems.  
Make sure that the antenna or cable TV is  
connected correctly and securely. See  
“Connecting a cable or satellite box” or  
“Connecting an antenna or cable TV (no box)” in  
the online User Guide.  
Adjust the brightness. See “Adjusting the TV  
picture” in the online User Guide.  
Make sure that the correct picture mode is  
selected. See “Adjusting the TV picture” in the  
online User Guide.  
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If you are using an antenna, the digital channel  
signal may be low. To check the digital channel  
signal strength, see “Checking the digital signal  
strength” in the online User Guide.  
If you are using an antenna and the signal  
strength is low, adjust the antenna or use a  
highly directional outdoor antenna or set-top  
antenna with a built-in amplifier.  
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Other devices (for example, surround sound  
receiver, external speakers, fans, or hair dryers)  
may be interfering with your TV. Try turning off  
one device at a time to determine which device  
is causing interference. Once you have  
determined which device is causing  
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Make sure that the video cables are connected  
securely to the back of your TV.  
The video cable(s) you are using may be bad. Try  
a new set.  
interference, move it further from the TV to  
eliminate the interference.  
Try another channel. The station may be  
experiencing problems.  
Double images.  
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Use a highly directional outdoor antenna, cable  
TV, or satellite TV.  
No color, dark picture, or  
color is not correct.  
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Try another channel. The station may be  
experiencing problems.  
Adjust the color saturation. See “Adjusting the  
TV picture” in the online User Guide.  
Make sure that the video cables are connected  
correctly and securely to the back of your TV.  
Make sure that the antenna or cable TV is  
connected correctly and securely. See  
“Connecting a cable or satellite box” or  
“Connecting an antenna or cable TV (no box)” in  
the online User Guide.  
The picture has a few bright  
or dark spots.  
A few bright or dark spots on an LCD screen is  
normal. It does not affect the operation of this  
TV.  
Good picture, but no sound.  
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Increase the volume.  
Unplug the headphones.  
Make sure that the sound is not muted.  
Make sure that the correct audio mode is  
selected.  
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If you are using an antenna, the digital channel  
signal may be low. To check the digital channel  
signal strength, see “Checking the digital signal  
strength” in the online User Guide.  
If you are using an antenna and the signal  
strength is low, adjust the antenna or use a  
highly directional outdoor antenna or set-top  
antenna with a built-in amplifier.  
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Make sure that the audio cables are connected  
correctly and securely to the back of your TV.  
Make sure that the antenna or cable TV is  
connected correctly and securely. See  
“Connecting a cable or satellite box” or  
“Connecting an antenna or cable TV (no box)” in  
the online User Guide.  
If you are using an antenna, the digital channel  
signal may be low. To check the digital channel  
signal strength, see “Checking the digital signal  
strength” in the online User Guide.  
The audio cable(s) you are using may be bad. Try  
a new set.  
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Only snow (noise) appears  
on the screen.  
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Try another channel. The station may be  
experiencing problems.  
Make sure that the antenna or cable TV is  
connected correctly and securely. See  
“Connecting a cable or satellite box” or  
“Connecting an antenna or cable TV (no box)” in  
the online User Guide.  
If you are using an antenna, the digital channel  
signal may be low. To check the digital channel  
signal strength, see “Checking the digital signal  
strength” in the online User Guide.  
If you are using an antenna and the signal  
strength is low, adjust the antenna or use a  
highly directional outdoor antenna or set-top  
antenna with a built-in amplifier.  
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Poor picture  
Make sure that the room is not too bright. Light  
reflecting off the screen can make the picture  
difficult to see.  
If an S-VHS camera or a camcorder is connected  
while another connected device is turned on,  
the picture may be poor. Turn off one or more  
devices.  
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Good sound but poor color  
Audio noise  
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Adjust the contrast, color, and brightness  
settings.  
Other devices (for example, surround sound  
receiver, external speakers, fans, or hair dryers)  
may be interfering with your TV. Try turning off  
one device at a time to determine which device  
is causing interference. Once you have  
determined which device is causing  
interference, move it further from the TV to  
eliminate the interference.  
 
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Maintenance  
DX-15E220A12  
Problem  
Solution  
Problem  
Solution  
No output from one of the  
speakers  
After Auto Channel  
Search, there are no  
channels  
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Adjust the audio balance. See “Adjusting sound  
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Reception can vary by channel depending on the  
broadcast power level of a given station. Contact  
your cable or satellite TV provider.  
Make sure the antenna or cable/satellite TV is  
connected securely to your TV.  
Try replacing the cable between the  
antenna/cable or cable/satellite box and your  
TV.  
settings” in the online User Guide.  
Make sure that the audio cables are connected  
correctly and securely to the back of your TV.  
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After images appear  
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Do not display a still image, such as a logo,  
game, or computer image, for an extended  
period of time. This can cause a permanent  
after-image to be burned into the screen. This  
type of damage is not covered by your warranty.  
One or more channels  
do not display.  
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Make sure that the channels are not blocked. See  
“Setting parental control levels.”  
Make sure that the channels are not hidden. The  
channel may have been deleted from the  
channel list. You can tune to the channel by  
pressing the number buttons or you can add the  
channel back to the channel list. See “Hiding  
channels” in the online User Guide.  
Remote control  
Problem  
Solution  
Remote control does not  
work.  
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Make sure that the power cord is correctly  
•
If you are using a cable or satellite box, use the  
remote that came with that box to change  
channels.  
Make sure you have the correct input selected to  
view channels from the cable or satellite box.  
If you are using an antenna, the digital channel  
signal may be low. To check the digital channel  
signal strength, see “Checking the digital signal  
strength” in the online User Guide.  
connected to your TV and a power outlet.  
Make sure that there are no obstructions  
between the remote control and the remote  
control sensor on the front of the TV.  
Point the remote control directly at the remote  
control sensor on your TV. For the location of the  
remote control sensor, see “Front” in the online  
User Guide.  
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Make sure that the batteries are installed  
correctly. See “Installing remote control  
batteries” in the online User Guide.  
Replace dead batteries with new batteries. See  
“Installing remote control batteries” in the  
online User Guide.  
Password is lost.  
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Enter 9999 to access parental controls, then set  
a new password. See “Setting or changing the  
password” in the online User Guide.  
Some settings cannot be  
accessed.  
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If a setting is grayed, the setting is not available  
in the current video input mode.  
Trouble programming your  
existing universal remote  
control.  
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See instructions and a table of common codes in  
“Programming a different universal remote  
control” in the online User Guide.  
Codes are subject to change. For up to date  
codes, go to  
www.dynexproducts.com/remotecodes.  
Replace dead batteries with new batteries. See  
“Installing remote control batteries” in the  
online User Guide.  
Refer to the User Guide that accompanied your  
universal remote control and contact the  
manufacturer if problems persist.  
TV cabinet creaks.  
When the TV is in use, the temperature rises  
naturally and may cause the cabinet to expand  
or contract which can cause a creaking noise.  
This is not a malfunction.  
Control buttons do not  
work  
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Make sure that the Button Lock option is set to  
Off. See “Locking control buttons” in the online  
User Guide.  
Unplug the power cord, wait a few seconds, then  
plug the cord back in and turn on your TV.  
TV keeps turning off  
Make sure that the sleep timer is not turned on.  
See “Setting the sleep timer” in the online User  
Guide.  
General  
Problem  
Solution  
Note  
No power  
If the problem is not solved by using these  
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Make sure that the power cord is correctly  
connected to your TV and a power outlet.  
Unplug the power cord, wait 60 seconds, then  
plug the cord back in and turn on your TV.  
Other devices (for example, surround sound  
receiver, external speakers, fans, or hair dryers)  
may be interfering with your TV. Try turning off  
one device at a time to determine which device  
is causing interference. Once you have  
determined which device is causing  
troubleshooting instructions, turn off your TV, then  
turn it on again.  
Maintenance  
Cleaning  
interference, move it further from the TV to  
eliminate the interference.  
• Clean your TV with a soft, dry cloth. If surfaces are extremely  
dirty, use a soft cloth dampened with a weak detergent solution.  
• Use an eyeglass cleaner to clean the screen. Never use alcohol,  
paint thinner, or benzine.  
• Before using a chemically treated cloth, read the instructions that  
came with the cloth.  
“No signal” error  
message is displayed  
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Press INPUT and make sure that you have  
selected the correct input for the device or  
service you are trying to use.  
If you are using a cable or satellite box, use the  
remote that came with that box to change  
channels.  
Make sure you have the correct input selected to  
view channels from the cable or satellite box.  
 
 
6
DX-15E220A12  
Specifications  
Inputs  
Specifications  
DX-15E220A12  
Specifications are subject to change without notice.  
HDMI/DVI  
2 (bottom)  
Warranty  
E-EDID compliant  
HDCP compliant  
DX-15E220A12  
DVI to HDMI1 only  
Parts: 1 year  
Labor: 1 year  
Component video  
Composite video  
1 (side)  
1 (side)  
Dimensions and weight  
Shared audio (component  
and composite)  
Yes  
DX-15E220A12  
S-Video  
No  
Without stand:  
15.83 x 1.50 x 10.91 in.  
(40.2 x 3.8 x 27.7 cm)  
With stand:  
15.83 x 4.72 x 12.52 in.  
(40.2 x 12 x 31.8 cm)  
Without stand:  
4.1 lbs. (1.86 kg)  
With stand:  
PC/VGA  
3.5mm PC audio input  
USB  
1 (bottom)  
1 (bottom)  
1 (bottom)  
Supports JPEG and  
firmware upgrade  
Outputs  
DX-15E220A12  
Video  
No  
No  
1 (side)  
No  
No  
1 (side)  
4.4 lbs. (2 kg)  
Analog audio  
Digital audio  
WiFi  
Ethernet  
Headphone  
Screen  
DX-15E220A12  
Screen size measured diagonally  
Display type  
15.6"  
LED  
Audio  
Power  
Panel 60 Hz vs.120 Hz  
Display resolution  
Panel resolution  
60Hz  
720p  
1366 (H) × 768 (V)  
16:9  
DX-15E220A12  
Simulated Surround Sound  
Audyssey Dynamic Volume  
Sound Leveler  
No  
No  
No  
3W  
2
Aspect ratio  
Contrast ratio (typical)–panel  
Dynamic contrast ratio–list value  
Brightness (center typical) cd/m2  
Comb filter  
500:1  
3000:1  
140 nits  
3d y/c digital  
16 ms  
Watts/Channel  
Number of Speakers  
Response time  
Horizontal viewing angle  
Vertical viewing angle  
90  
50  
DX-15E220A12  
Power consumption  
On: 18 W  
Standby: <1 W  
120V/60Hz  
Display resolutions/VGA scan rates  
Power input  
DX-15E220A12  
Miscellaneous  
HDMI 1.3  
Suggested Resolutions:  
1080p, 1080i, 720p,  
480p, 480i  
Suggested Resolutions:  
1080i, 720p, 480p, 480i  
DX-15E220A12  
OSD languages  
INlink  
English, French, Spanish  
Component video  
PC/VGA  
No  
No  
Yes  
No  
Game Mode  
Suggested scan rates:  
640 × 480/60Hz,  
800 × 600/60Hz,  
1024 × 768/60Hz,  
1360 × 768/60Hz  
ENERGY STAR qualified  
Internet connectable  
TV base screws  
B3 type (12 mm length)  
(2 pcs)  
Tuner  
V-Chip (version 2.0)  
Sleep timer  
Channel labeling  
VESA mount (mm)  
(horizontal × vertical)  
Yes  
Yes  
Yes  
DX-15E220A12  
Analog  
Digital  
NTSC  
75 × 75  
ATSC, 8-VSB, Clear-QAM  
Note  
The length of the wall-mount screws vary depending  
on the wall-mount bracket you purchased. See the  
instructions that came with the wall-mount bracket  
for screw lengths.  
 
7
Legal notices  
DX-15E220A12  
Energy Star  
Legal notices  
FCC Part 15  
This device complies with Part 15 of the FCC Rules. Operation of this  
product is subject to the following two conditions: (1) this device may  
not cause harmful interference, and (2) this device must accept any  
interference received, including interference that may cause undesired  
operation.  
This equipment has been tested and found to comply within the limits  
for a class B digital device, pursuant to Part 15 of the FCC Rules. These  
limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates,  
uses, and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee  
that interference will not occur in a particular installation. If this  
equipment does cause harmful interference to radio or television  
reception, which can be determined by turning the equipment off and  
on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
Please keep the factory default settings as shipped, in which the  
product can meet Energy Star requirements.  
• Reorient or relocate the receiving antenna.  
• Increase the separation between the equipment and receiver.  
• Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
• Consult the dealer or an experienced technician for help.  
FCC warning  
Changes or modifications not expressly approved by the party  
responsible for compliance with the FCC Rules could void the user’s  
authority to operate this equipment.  
Cables  
Connections to this device must be made with shielded cables with  
metallic RF/EMI connector hoods to maintain compliance with FCC  
Rules and Regulations.  
Canada ICES-003 statement  
This Class B digital apparatus complies with Canadian ICES-003.  
Cet appareil numerique de la classe B est conforme a la norme NMB-003  
du Canada.  
Standard Television Receiving Apparatus — Appareil de réception  
télévision ordinaire, Canada BETS-7 / NTMR-7  
HDMI  
HDMI, the HDMI logo, and High-Definition Multimedia Interface are  
trademarks or registered trademarks of HDMI Licensing LCC.  
Dolby Laboratories  
Manufactured under license from Dolby Laboratories.  
Dolby and the double-D symbol are trademarks of  
Dolby Laboratories.  
 
 
8
DX-15E220A12  
Legal notices  
 
9
Legal notices  
DX-15E220A12  
•
•
Loss or Theft of this product or any part of the product  
Up to three (3) pixel failures (dots that are dark or incorrectly illuminated)  
grouped in an area smaller than one tenth (1/10) of the display size or up to five  
(5) pixel failures throughout the display. (Pixel based displays may contain a  
limited number of pixels that may not function normally.)  
Failures or Damage caused by any contact including but not limited to liquids,  
gels or pastes.  
One-year limited warranty -  
Dynex Televisions  
•
Definitions:  
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE  
REMEDY FOR BREACH OF WARRANTY. DYNEX SHALL NOT BE LIABLE FOR ANY INCIDENTAL  
OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED  
WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF  
USE OF YOUR PRODUCT, LOST BUSINESS OR LOST PROFITS. DYNEX PRODUCTS MAKES NO  
OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND  
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY  
IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A  
PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH  
ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE  
WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW  
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION  
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU  
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO  
PROVINCE.  
Dynex Products ("Dynex") warrants to you, the original purchaser of this new  
Dynex-branded television ("Product"), that the Product shall be free of defects in the  
original manufacturer of the material or workmanship for a period of one (1) year from  
the date of your purchase of the Product ("Warranty Period"). For this warranty to apply,  
your Product must be purchased in the United States or Canada from a Best Buy or  
Future Shop authorized dealer of Dynex brand products only that are packaged with this  
warranty statement.  
How long does the coverage last?  
The Warranty Period lasts for 1 year (365 days) from the date you purchased the  
Product. Your purchase date is printed on the receipt you received with the Product.  
What does this warranty cover?  
Contact Dynex:  
For customer service please call 1-800-305-2204  
During the Warranty Period, if the original manufacture of the material or workmanship  
of the Product is determined to be defective by an authorized Dynex repair center or  
store personnel, Dynex will (at its sole option): (1) repair the Product with new or  
rebuilt parts; or (2) replace the Product at no charge with new or rebuilt comparable  
products or parts. Products and parts replaced under this warranty become the property  
of Dynex and are not returned to you. If service of Products or parts are required after  
the Warranty Period expires, you must pay all labor and parts charges. This warranty  
lasts as long as you own your Dynex Product during the Warranty Period. Warranty  
coverage terminates if you sell or otherwise transfer the Product.  
www.Dynexproducts.com  
Distributed by Best Buy Purchasing, LLC  
7601 Penn Avenue South, Richfield, Minnesota, U.S.A. 55423-3645  
© 2011 BBY Solutions, Inc.  
All rights reserved. DYNEX is a trademark of BBY Solutions, Inc. Registered in some  
countries. All other products and brand names are trademarks of their respective  
owners.  
How to obtain warranty service?  
If you purchased the Product at a Best Buy or Future Shop retail store location and your  
television Product has a screen size of less than 37 inches, please take your original  
receipt and the Product to any Best Buy or Future Shop store. Make sure that you place  
the Product in its original packaging or packaging that provides the same amount of  
protection as the original packaging. If you purchased the Product from a Best Buy or  
Future Shop online web site, mail your original receipt and the Product to the address  
listed on the web site. Make sure that you put the Product in its original packaging or  
packaging that provides the same amount of protection as the original packaging.  
To obtain in-home warranty service for a television with a screen 37 inches or larger, in  
the United States call 1-888-BESTBUY, Canada call 1-866-BESTBUY for Future Shop call  
1-800-663-2275. Call agents will diagnose and correct the issue over the phone or will  
have a Dynex-approved repair technician dispatched to your home.  
Where is the warranty valid?  
This warranty is valid only to the original purchaser of the product in the United States  
and Canada at Best Buy or Future Shop branded retail stores or websites.  
What does the warranty not cover?  
This warranty does not cover:  
•
•
•
•
•
•
•
•
•
•
Customer instruction/education  
Installation  
Set up adjustments  
Cosmetic damage  
Damage due to acts of God, such as power surges  
Accident(s)  
Misuse  
Abuse  
Negligence  
Commercial purposes/use, including but not limited to use in a place of business  
or in communal areas of a multiple dwelling condominium or apartment  
complex, or otherwise used in a place of other than a private home.  
Modification of any part of the Product, including the antenna  
Plasma display panel damaged by static (non-moving) images applied for  
lengthy periods (burn-in).  
•
•
•
•
•
•
•
•
Damage due to incorrect operation or maintenance  
Connection to an incorrect voltage or power supply  
Attempted repair by any person not authorized by Dynex to service the Product  
Products sold "as is" or "with all faults"  
Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)  
Products where the factory applied serial number has been altered or removed  
 
www.dynexproducts.com  
US and Canada Market - (800) 305-2204  
Distributed by Best Buy Purchasing, LLC  
7601 Penn Ave. South, Richfield, MN 55423 U.S.A.  
© 2011 BBY Solutions, Inc. All rights reserved.  
DYNEX is a trademark of BBY Solutions, Inc. Registered in some countries. All other products and  
brand names are trademarks of their respective owners.  
11-1201  
ENGLISH  
 

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